Man With A Van Kingston Terms and Conditions
These Terms and Conditions apply to every booking made with Man With A Van Kingston and set out the basis on which our man and van services are supplied. By confirming a booking, the customer agrees to these terms and confirms that they have read and understood them before the service begins. These terms are written for UK consumers and business customers using our van moving services, and they should be read carefully alongside any written quotation, booking confirmation, or service notes provided before the move.
The purpose of these terms is to create clarity around the booking process, payment obligations, cancellation rights, liability limits, waste handling rules, and the legal framework that governs our work. We aim to provide a reliable man with a van Kingston service, but the exact scope of each job depends on the details supplied by the customer at the time of booking. Any special requirements, fragile items, restricted access, parking limits, or timing requests must be disclosed in advance so that the service can be planned properly.
In these terms, “we”, “us”, and “our” refer to the service provider operating the man with van Kingston service, while “you” and “your” refer to the customer, hirer, or person making the booking. “Goods” means the items to be transported, moved, loaded, unloaded, or handled as part of the service. “Waste” means any items intended for disposal, clearance, or removal for lawful collection or treatment. These definitions are intended to help explain the scope of the agreement and should not be treated as limiting our legal rights where the context requires otherwise.
Bookings may be made by phone, email, online form, message, or any other method we choose to offer. A booking is only accepted once we have confirmed it in writing or otherwise stated clearly that the job is reserved. Until acceptance, any quotation remains an invitation to treat and not a binding contract. The customer must provide accurate information about collection and delivery addresses, item sizes, floor access, parking, timing, and any assistance needed. If the information changes, we may revise the quotation, schedule, vehicle size, crew requirement, or service conditions accordingly.
We reserve the right to refuse or cancel a booking where the work requested is unsafe, unlawful, outside our capacity, or materially different from the details initially provided. This includes, without limitation, items that are excessively heavy, dangerous, contaminated, prohibited, or likely to cause damage to property or persons. For a Kingston man with a van booking, the customer is responsible for ensuring that access is available and that the premises, routes, and goods are ready at the agreed time. Delays caused by poor access, absent keys, lift failure, inaccurate directions, or incomplete packing may result in additional charges.
Any quotation provided is based on the information supplied by the customer and may be estimated by time, distance, load size, labour requirement, or a combination of these factors. Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or amended before acceptance. The final price may change if the service required is greater than anticipated, if waiting time is incurred, or if the job is interrupted by circumstances beyond our control. The customer acknowledges that the van service Kingston depends on accurate information and reasonable preparation from both parties.
Payment terms will be confirmed at the time of booking or in the booking confirmation. Unless otherwise agreed, payment is due in full on completion of the job or in advance where a deposit or prepayment has been requested. We may require a deposit to secure the date and time of a booking, particularly for longer moves, high-demand periods, or jobs involving disposal, storage, or specialist handling. Deposits are usually non-refundable except where we cancel the service without fault on your part or where mandatory consumer law requires otherwise.
Accepted payment methods may include bank transfer, card payment, cash, or other methods we choose to offer from time to time. Where payment is made by bank transfer, cleared funds must reach us by the agreed time. If payment is late, disputed without valid reason, or not received, we may suspend the service, withhold delivery, retain goods to the extent permitted by law, or charge reasonable recovery costs. Any fees listed in a quotation are exclusive of extra work unless expressly included, and any additional charges will be explained where practicable before they are incurred.
Additional charges may apply for waiting time, congestion, parking penalties, inaccessible premises, extra labour, multiple drops, dismantling or reassembly, carrying items over unusual distances, or dealing with items that were not disclosed at the point of booking. Where a quotation is based on an hourly rate, time starts when the vehicle and crew arrive at the agreed collection point, unless we state otherwise. The customer must ensure that payment is made in accordance with the agreed terms. For the avoidance of doubt, our man with van service is not obliged to continue loading, travelling, or unloading where payment conditions have not been met.
Cancellations must be made as soon as possible. If you cancel a booking, any refundable amount will depend on the notice given, the nature of the job, and any costs already incurred. Where a job is cancelled with reasonable notice and no significant expense has been incurred, we may offer a full or partial refund at our discretion, subject to your statutory rights. If you cancel after we have begun travel, prepared equipment, reserved labour, or incurred charges in reliance on your booking, we may retain some or all of the deposit or charge a cancellation fee that reflects our loss.
If you request a change to the booking time, address, load size, or scope of work, we will do our best to accommodate it, but we are not obliged to agree. Any amendment may affect availability and price. We may cancel or reschedule a booking if we are unable to provide the service due to vehicle failure, severe weather, traffic disruption, staff illness, unsafe access, legal restrictions, or another reason beyond our reasonable control. In such cases, we will try to offer an alternative time. Our liability for cancellation is limited to refunding sums paid for the cancelled element, unless the law requires otherwise.
Where the customer is absent, unreachable, or unprepared at the scheduled time, we may treat the booking as a late cancellation or failed attendance. Waiting time may be charged if the crew must remain on site beyond a reasonable period. If the move cannot proceed because the customer has failed to arrange access, parking, or keys, or has not disclosed important restrictions, this may be treated as customer cancellation. These rules are intended to support fair use of the Man With A Van Kingston service while recognising that schedules, labour, and vehicles are reserved specifically for your job.
Our liability is limited to the extent permitted by UK law. We will take reasonable care when handling goods, but we are not responsible for loss or damage arising from inherent defects, poor packaging, overloading by the customer, undeclared fragile items, or items that are already damaged. The customer should ensure that all goods are suitably packed, labelled, secured, and protected before collection unless we have expressly agreed in writing to provide packing services. We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed deadlines, or emotional distress, except where such exclusion is not permitted by law.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under the Consumer Rights Act 2015 or other applicable legislation. If goods are damaged while in our care and the damage is proven to have been caused by our negligence, our liability will normally be limited to the reasonable repair cost or replacement value of the item, whichever is lower, subject to any agreed cap and to the extent lawful. Customers should keep evidence of value and condition where appropriate.
We may refuse to move any item that we reasonably believe is unsafe, unstable, prohibited, contaminated, extremely valuable without prior disclosure, or likely to cause injury or damage. This includes items containing petrol, gas, chemicals, asbestos, biohazards, firearms, live animals, or other prohibited or regulated materials unless we have expressly agreed and lawfully arranged for their transport. The customer must ensure that all items are lawful to move, own, possess, transport, or dispose of. Our man with a van Kingston service does not accept responsibility for concealed contents, undeclared hazardous materials, or items requiring specialist licences or handling.
Waste and disposal services are subject to strict UK waste regulations. If we collect waste, rubbish, or unwanted items as part of a clearance or removal service, the customer must disclose the nature of the waste accurately and in advance. We operate in accordance with the Environmental Protection Act 1990, the waste duty of care requirements, and any other applicable waste management rules. Waste must be described honestly so that the appropriate transport, handling, segregation, and disposal arrangements can be made. Misdescription of waste may result in cancellation, extra charges, or refusal to collect.
The customer remains responsible for ensuring that waste is legal to remove and does not contain prohibited or hazardous material unless this has been expressly agreed and lawfully arranged. We may decline to transport or dispose of electrical items, liquids, paints, solvents, batteries, tyres, clinical waste, construction waste, or any other regulated material where the correct route for lawful disposal has not been confirmed. If we accept waste for collection, we may dispose of it through licensed facilities or transfer stations and may retain records or receipts as required by law.
Where the service includes a clearance, the customer warrants that they have the right to authorise removal of the waste and that no third-party rights are being infringed. The customer also agrees to cooperate with any legal or regulatory checks reasonably needed to complete the service. We may request segregation of recyclable and non-recyclable materials, and we may charge additional fees for sorting, lifting, loading, or disposal of mixed or difficult waste. A man with van Kingston service used for waste must not be used to evade household, commercial, or regulatory disposal obligations.
Customers are responsible for arranging access, permissions, permits, parking, and any building rules needed for the job. If a permit, loading bay, concierge approval, or special access code is required, the customer must provide it in good time. Any fines, penalties, clamping fees, towing charges, or losses caused by failure to arrange lawful access are the customer’s responsibility unless we caused them directly by our own fault. We will not be liable for delays resulting from traffic, road closures, strikes, weather, or other events outside our control, provided we act reasonably in the circumstances.
Risk in the goods passes to the customer when the goods are delivered to the agreed destination or when the service is completed, whichever occurs first, except where the law provides otherwise. Title to any waste collected for disposal is transferred only to the extent needed to lawfully handle and dispose of it in accordance with the agreed service and applicable waste law. The customer must not place cash, jewellery, confidential documents, passports, medicines, or other sensitive items into general loads unless this has been expressly agreed in writing. Where goods are of unusual value, the customer should arrange their own insurance and disclose them before the move.
We may use subcontractors, temporary staff, or additional vehicles to complete the service, provided we remain responsible for the overall standard of work as required by law. No person other than the parties to the contract may enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless we agree in writing. If any part of these terms is found unenforceable, the rest will continue in force. Failure to enforce any right on one occasion does not waive that right on another occasion. These terms, together with the booking confirmation, form the entire agreement between us and the customer for the booked service.
These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with them will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If the customer is a consumer, nothing in these terms affects any statutory rights they may have under UK consumer law. If a dispute cannot be resolved informally, the parties should attempt to settle it promptly and reasonably before starting formal proceedings. We encourage customers to review the booking confirmation carefully so that the scope of the Kingston man with a van service is clear from the outset.
By placing a booking, the customer confirms that they are authorised to enter into this contract and that they accept responsibility for the accuracy of the information provided. The customer also confirms that they will cooperate with the crew, secure pets and children, and ensure that pathways are safe and reasonably clear. Any instructions given at the time of booking or on site must be lawful, practical, and consistent with these terms. These terms apply to the extent permitted by law and are intended to balance a professional, efficient service with fair allocation of risk between the parties.
For the avoidance of doubt, the service is provided on the basis of reasonable skill and care, not an absolute guarantee of arrival time, completion time, or outcome where factors outside our control intervene. However, we will always seek to act professionally and in good faith when delivering the man with a van Kingston service. If you do not agree with any part of these terms, you should not confirm the booking. If you do confirm the booking, you accept that these terms will apply to the services supplied on that occasion and to any further bookings unless updated terms are stated in writing.