Terms and Conditions for Man With A Van Kingston

These Terms and Conditions set out the agreement between the customer and Man With A Van Kingston for the provision of moving, transport, collection, delivery, and related service arrangements. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to these terms. They are designed to create a clear understanding of how a Kingston man with a van service operates, what each party is responsible for, and how any issues will be handled in a fair and practical way.

The terms below apply to domestic and commercial jobs, whether the work involves a single-item move, part-load transport, furniture delivery, light removals, or similar services. They are written for use in the United Kingdom and should be read as a legal page setting out the basis of service only. Any separate written agreement, quotation, or job-specific instruction will form part of the contract where applicable, provided it does not conflict with these Terms and Conditions.

In these terms, references to “we,” “us,” and “our” mean the service provider operating under the name Man With A Van Kingston, and references to “you” or “the customer” mean the person or business booking the service. The customer is responsible for ensuring that all booking details are accurate, including item descriptions, access conditions, collection and delivery points, dates, times, and any special handling requirements. Failure to provide accurate information may affect pricing, timing, and the ability to complete the job safely.

1. Booking Process

A booking may be made by phone, email, online form, messaging service, or any other method accepted by us from time to time. A quotation is normally based on the information supplied by the customer at the time of enquiry. The quotation may take account of distance, vehicle size, labour required, access, parking, item volume, waiting time, and any special equipment needed. Unless stated otherwise, quotations are estimates based on the details provided and may be revised if the actual job differs materially from the information originally supplied.

Booking confirmation may be subject to availability and may require acceptance of the quotation, confirmation of the service date and time, and, where requested, payment of a deposit or full prepayment. Once confirmed, the booking forms a contract subject to these Terms and Conditions. We reserve the right to refuse or cancel a booking if the required information is incomplete, if the proposed work would be unsafe or unlawful, or if we reasonably believe the service cannot be completed within the terms agreed.

2. Customer Responsibilities

The customer must ensure that the premises, access routes, parking arrangements, and items to be moved are ready at the agreed time. This includes arranging access to lifts, stairwells, loading areas, or permits where required. The customer should ensure that items are properly packaged, protected, and suitable for transport unless packaging is specifically included in the service. Where fragile, valuable, heavy, or awkward items are involved, the customer must inform us in advance.

The customer is responsible for declaring any item that may present a risk, including hazardous goods, sharp objects, unstable furniture, contaminated materials, or goods that require specialist handling. We may refuse to move such items if they are unsafe, unlawful, or outside the scope of the service. The customer must also ensure that an authorised adult is present to approve the work, confirm item lists where needed, and provide access if required.

Where the customer asks us to dismantle, reassemble, disconnect, or reconnect items, this must be agreed in advance and may be subject to limits based on skill, safety, and time. We will not be responsible for concealed damage, pre-existing defects, or problems arising from unsuitable assembly, weak packaging, or poor access conditions that were not disclosed before the job began.

3. Payments

Unless otherwise agreed in writing, payment is due immediately upon completion of the service. We may request a deposit, partial advance payment, or full payment before the job begins, especially for larger bookings, peak periods, or work that requires reserved resources. Accepted payment methods may include bank transfer, card payment, cash, or other methods stated at the time of booking. Any deposit paid is usually deducted from the final balance unless stated otherwise.

All prices are normally quoted in pounds sterling and may be inclusive or exclusive of VAT depending on our business status and the wording of the quotation. If VAT applies, it will be shown where required by law. Additional charges may apply if the job takes longer than expected because of delays caused by the customer, if extra items are added, if access is more difficult than described, or if the route changes after booking. We may also charge for waiting time, tolls, congestion-related expenses, parking charges, or other reasonable costs incurred in the course of the job.

If payment is not made when due, we may suspend further services, retain goods where lawful until payment is received, and recover any reasonable costs arising from non-payment. Interest and charges may be applied to overdue sums in accordance with the Late Payment of Commercial Debts legislation where applicable, or otherwise to the extent permitted by law. The customer is responsible for ensuring that funds are available and that any bank transfer references are correct.

4. Cancellations and Amendments

The customer may cancel or amend a booking by giving reasonable notice. Cancellations made with sufficient notice may not incur a charge, although any non-refundable deposit may be retained where this was agreed at the time of booking. If the customer cancels at short notice, fails to provide access, is not present when required, or is unable to proceed with the booking, we may charge a cancellation fee to cover costs, lost time, and reserved resources.

If we need to cancel or amend a booking due to circumstances beyond our control, such as vehicle breakdown, severe weather, road closures, illness, or unforeseen operational difficulties, we will aim to notify the customer as soon as reasonably possible and may offer a revised time, an alternative vehicle, or a rescheduled booking. We will not be liable for any indirect loss caused by a cancellation or change of schedule, except where such liability cannot be excluded by law.

Any request to change the date, time, volume, or nature of the work may affect the quotation. We reserve the right to adjust the price if the amended booking requires additional labour, equipment, time, or vehicle capacity. If a booking is materially altered, we may treat it as a new booking subject to availability.

5. Service Delivery and Performance

We will use reasonable care and skill in performing the service and will take reasonable steps to protect items during loading, transport, and unloading. However, the customer acknowledges that moving goods can involve practical risks even where care is taken. Timing estimates are provided in good faith but may be affected by traffic, weather, parking restrictions, access issues, or delays at previous jobs. Accordingly, any estimated arrival or completion time is approximate unless expressly guaranteed in writing.

The customer agrees that our team may refuse to carry out any task that appears unsafe, illegal, or outside the agreed scope. This includes carrying overloaded items, moving goods through unsafe access routes, or entering premises where conditions are hazardous. We may pause or stop work if conditions become unsafe, if third parties interfere, or if the customer fails to provide the cooperation reasonably needed to complete the service.

Man With A Van Kingston may subcontract or assign work to suitably qualified personnel or associated operators where necessary, provided the standard of service is not materially reduced. We remain responsible for the proper performance of the service to the extent required by law, but are not responsible for delays or failures caused by third parties outside our control.

6. Liability

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded under UK law. Subject to that, we are not liable for losses that are indirect, consequential, or not reasonably foreseeable at the time of booking, including loss of profits, loss of business, or loss of opportunity.

Our responsibility for loss or damage to goods will be limited to the extent that such loss or damage is caused by our negligence or breach of contract. We are not responsible for damage caused by inadequate packing, pre-existing defects, hidden weaknesses, unsuitable access, customer handling instructions that are incomplete or incorrect, or items left unprotected at the customer’s request. Where the customer transports goods with our assistance, the customer remains responsible for ensuring the items are suitable for movement.

If any claim arises, the customer must notify us as soon as reasonably possible and provide photographs, item descriptions, and any other reasonable evidence requested. We may inspect the item and, where appropriate, arrange repair, replacement, or a fair settlement subject to our assessment and legal obligations. The customer must not dispose of damaged items before we have had a reasonable opportunity to inspect them, unless doing so is necessary for safety or legal compliance.

7. Waste Regulations and Environmental Compliance

Where the service involves the removal or transport of waste, the customer must comply with all applicable UK waste regulations. We will only collect, carry, or dispose of waste where it is lawful and within the scope of our service. The customer must accurately describe the waste type in advance. Certain items may require special handling, licensed disposal, or refusal if they are classified as hazardous, restricted, contaminated, or otherwise unsuitable for standard removal.

The customer remains responsible for declaring whether waste includes electrical items, batteries, oils, paints, chemicals, asbestos, clinical waste, pressurised containers, or any other controlled materials. If such items are discovered after the booking has been accepted, we may refuse to transport them or may charge additional costs where lawful and appropriate. We reserve the right to ask for clarification and may request evidence confirming that any waste presented for collection is properly separated and lawful to handle.

We may issue or retain records relating to waste transfers where required by law. The customer agrees to provide accurate information to support lawful handling and disposal. If the customer misdescribes waste or requests unlawful disposal, the booking may be terminated immediately and any resulting costs, fines, or enforcement action arising from the customer’s misinformation may be recovered from the customer to the fullest extent permitted by law.

8. Goods Left in Our Care

Where items are placed in our care for loading, transport, temporary storage during a job, or delivery at a later time, the customer should ensure that ownership and destination details are correct. We do not accept responsibility for items left unattended in unsecured places unless we have expressly agreed to secure storage or protection measures. The customer should remove cash, jewellery, documents, medicines, and other highly sensitive items before the service begins unless such items are specifically part of the booking.

If the customer asks us to wait while access is arranged, keys are retrieved, or a recipient becomes available, waiting time may be charged where reasonable. If delivery cannot be completed because the customer or recipient is unavailable, we may store, return, or reattempt delivery at the customer’s expense, subject to any lawful duty of care. Any item not collected or received within a reasonable time may be subject to storage charges or further instructions from the customer.

We will take reasonable care of goods while in transit, but the customer acknowledges that normal handling during loading and unloading may cause minor cosmetic marks, especially where items are large, heavy, or already worn. This does not affect statutory rights where a service has been carried out negligently or in breach of contract.

9. Force Majeure

We shall not be liable for any delay or failure to perform our obligations where such delay or failure results from an event beyond our reasonable control. This may include extreme weather, road traffic incidents, police or authority intervention, fire, flood, strike action, civil disturbance, epidemic restrictions, supplier failure, or mechanical issues not reasonably preventable by maintenance. If a force majeure event affects the booking, we will take reasonable steps to minimise disruption and may reschedule the service if possible.

10. Complaints and Disputes

If the customer is unhappy with any aspect of the service, the matter should be raised as soon as reasonably possible so that we can investigate and respond appropriately. We may request supporting evidence and details of the issue, including dates, photographs, and a description of the relevant circumstances. We aim to resolve disputes fairly and in a timely manner, whether through clarification, remedial action, or a mutually acceptable settlement.

If a disagreement cannot be resolved informally, both parties agree to attempt to settle the matter in good faith before starting formal proceedings. Nothing in this clause prevents either party from seeking urgent legal relief where necessary or from relying on statutory rights that cannot be waived by agreement.

11. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute unless another forum is required by mandatory law. If any part of these terms is found to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

Acceptance of Terms

By requesting a quote, confirming a booking, paying a deposit, or allowing the service to proceed, the customer confirms that they have read, understood, and accepted these Terms and Conditions. These terms may be updated from time to time, and the version in force at the date of booking will apply unless a later change is agreed in writing. This page is intended to provide a clear and balanced framework for the services offered by Man With A Van Kingston, including the responsibilities of both parties and the standards expected throughout the booking process, transport, delivery, and completion of the job.